Delivery & Returns

Free shipping on all orders above €79 within NL

Free shipping on all orders above €79 within NL

Delivery & Returns


DELIVERY

All items are handmade, please note that the production of your order takes up to 1-2 business days after which we'll ship your order.

We try our best to ship your order as soon as possible. Orders placed before 3 pm will be sent within 1-2 business days, excluding weekends and holidays. Please note that during sales or other promotions it may take up to 2-4 business days to process your order. If you would like to receive your order before a specific date, please contact us via info@by1oak.com for the possibilities.

The Netherlands
Standard delivery 1-3 working days: € 4,50 (with branded giftbox € 6,50)
Free shipping on orders above € 79, -
Registered shipping € 7, -

Belgium
Standard delivery 1-3 working days: € 7, -
Free shipping on orders above € 150,-

Germany
Standard delivery 1-3 working days: € 8, -
Free shipping on orders above € 150,-

Luxembourg, France, Austria
Standard delivery 1-5 working days: € 12, -
Free shipping on orders above € 150, -

Rest of Europe
Standard delivery 1-5 working days: € 18, -
Free shipping on orders above € 200, -

United Kingdom
Standard delivery 1-5 working days: € 25, -
Free shipping on orders above € 250, -

United States
Standard delivery 1-5 working days: € 35, - (DHL Express)

Rest of the world
Standard delivery 1-7 working days: € 38, -

* The shipping time is an indication, BY1OAK is not responsible for any delay.

Once your order has been processed, you'll receive an order confirmation via e-mail. As soon as your order has left our atelier, you'll receive a shipping confirmation via e-mail with a link to track your order.


PICK UP IN STORE

Order online and select 'Pick up' in store. When your order is ready for pick up, you will receive an e-mail with all information.
If you need your order before a specific time, contact our customer service via info@by1oak.com or call the office +31 20 261 89 44

 

RETURNS

You can exchange or return your order within 14 days of receiving your order. The return cost remain at the customer’s expense.

* Pick up in store returns; when your order is ready for pick up, you can return or exchange your order within 14 days after receiving your pick up conformation

If you wish to make a return or exchange, you can notify us using the following link: https://www.retourneren.nl/by1oak-com 

* You can also stop by our store. Our store is open from Monday 'till Saturday from 10 am - 6 pm. On other times you can leave the package in our letterbox at number 134-H.

After receiving your return or exchange you'll receive a confirmation within 1-2 working days via e-mail.

Responsibility for the return is yours until the parcel reaches us. We advise you to send the package with a track and trace number, so you can always locate it. For orders with higher values, we advise you to send it with insurance. If you have any questions regarding this, please contact our customer service via info@by1oak.com.

We'll process your refund by the same method you used to pay within 14 days after your return has arrived in our atelier.