Free shipping on all orders over €75 within the Netherlands | We ship worldwide

Free shipping on all orders over €75 within the Netherlands

Delivery & Returns

DELIVERY

All items are handmade, please note that the production of your order takes up to 1-2 business days after which we'll ship your order.

We try our best to ship your order as soon as possible. Orders placed before 15.00 will be sent within 1-2 business days, excluding weekends and holidays. If you would like to receive your order before a specific date, please contact us via info@by1oak.com for the possibilities.

The Netherlands
Standard delivery 1-3 working days: € 4, -
Free shipping on order over € 75, -
Registered shipping € 6, -

Belgium & Germany

Standard delivery 1-3 working days: € 6, -
Free shipping on order over € 100

Luxembourg, France, Austria & Italy
Standard delivery 1-7 working days: € 12, -
Free shipping on order over € 150, -

Rest of Europe
Standard delivery 1-10 working days: € 15, -
Free shipping on order over € 150, -

Rest of the world
Standard delivery 1-12 working days: € 25, -
Free shipping on order over € 250, -

* The shipping time is an indication, BY1OAK is not responsible for any delay.

Once your order has been processed, you'll receive an order confirmation via e-mail. As soon as your order has left our atelier, you'll receive a shipping confirmation via e-mail with a link to track your order.


RETURNS

You can exchange or return your order within 14 days of receiving your order.

Follow the next steps if you would like to make an exchange or return:

  1. Inform us about your return or exchange via info@by1oak.com.
  2. Make sure that the jewelry is unworn and properly packed in the original BY1OAK box or pouch. You can send it back in the original transport packaging or different sturdy packaging. Please add the invoice with your name + invoice number to the package.
  3. Please send the package back to:
    BY1OAK
    Prinsengracht 136-O
    1015 EB Amsterdam
    The Netherlands

    * You can also stop by our store. Our store is open every Friday and Saturday from 10 am - 6 pm. On other days you can leave the package in our letterbox at number 136-O (golden letterbox in the white doors).

  4. After receiving your return or exchange you'll receive a confirmation within 1-2 working days via e-mail.

Responsibility for the return is yours until the parcel reaches us. We advise you to send the package with a track and trace number, so you can always locate it. For orders with higher values, we advise you to send it with insurance. If you have any questions regarding this, please contact our customer service via info@by1oak.com.

We'll process your refund by the same method you used to pay within 14 days after your return has arrived in our atelier.