Terms & Conditions
BY1OAK B.V. is registered at the Chamber of Commerce under the following number: 75263351.
VAT number: NL 8602.13.857.B01
E-mail: info@by1oak.com
Tel: +31 20 261 8944 (office hours: Monday 'till Friday from 10 am – 6 pm).
BY1OAK
Prinsengracht 134 (store & atelier)
Prinsengracht 136/138-O (office)
1015 EB Amsterdam
The Netherlands
Opening hours:
Our store is open from Monday 'till Saturday from 10 am – 6 pm. You can also make an appointment by email: info@by1oak.com or call to our HQ office number +31 (0)20 261 8944. We are available by phone from Monday to Friday from 10 am – 6 pm.
Article 1. | General conditions
The terms and conditions of BY1OAK B.V. apply to all offers, products, orders, agreements and deliveries of BY1OAK. When you order an item, you agree to these terms and conditions. If you have any questions about these terms and conditions, please contact BY1OAK at info@by1oak.com.
Art. 2. / Agreements & Orders
2.1 The agreement is binding from the moment you place an order. BY1OAK processes orders after the payment is received. Until then BY1OAK is the sole owner of the products.
2.2 Once your order has been processed you will receive an order confirmation by email, including the invoice and details of your order.
2.3 Images and specifications are indicative. All products are handmade and may therefore slightly vary.
2.4 BY1OAK has the right to refuse an order and to dissolve an agreement.
2.5 BY1OAK reserves the right to change images and texts on the website without prior notice.
Art. 3 / Payment & Payment methods
3.1 BY1OAK offers different secured payment methods: all transactions are in euros. We accept the following payment methods: iDEAL, PayPal, Bancontact, Credit Card payment via MasterCard, Visa or American Express.
3.2 If BY1OAK has accidentally listed a wrong price and it is clearly incorrect, BY1OAK has the right to adjust the price. Even when the item has already been ordered.
3.3 All prices on the website are in euros, including VAT and excluding shipping costs.
Art. 4. | Shipping costs & delivery times
The Netherlands
Standard delivery 1-3 working days: € 4,50 (with branded giftbox € 6,50)
Free shipping on orders above € 79, -
Registered shipping € 7, -
Belgium
Standard delivery 1-3 working days: € 7, -
Free shipping on orders above € 150,-
Germany
Standard delivery 1-3 working days: € 8, -
Free shipping on orders above € 150,-
Luxembourg, France, Austria
Standard delivery 1-5 working days: € 12, -
Free shipping on orders above € 150, -
Rest of Europe
Standard delivery 1-5 working days: € 18, -
Free shipping on orders above € 200, -
United Kingdom
Standard delivery 1-5 working days: € 25, -
Free shipping on orders above € 250, -
United States
Standard delivery 1-5 working days: € 35, - (DHL Express)
Rest of the world
Standard delivery 1-7 working days: € 38, -
* The shipping time is an indication, BY1OAK is not responsible for any delay.
Art. 5. | Delivery
5.1 BY1OAK has two delivery options:
- Pick-up at our atelier located at the Prinsengracht 136-O, Amsterdam (by appointment only)
- With PostNL courier service
5.2 Additional costs may apply to your order if; you accidentally entered a wrong delivery address, chose the wrong delivery option or BY1OAK has to resend the package for other reasons.
5.3 All jewelry from BY1OAK is handmade. We will do our very best to ship orders as soon as possible after receipt of payment. BY1OAK always strives to deliver your order within the expected delivery time. If this is not possible for any reason (item is temporarily out of stock or the courier service is on a strike), we will let you know as soon as possible.
5.4 Until the moment of delivery, BY1OAK is responsible for the order. After delivery, the responsibility lies with the customer. Goods are shipped at our risk until signed for by you or another person at the address you have provided to us. We will send you an email notification to tell you when we have dispatched your order and also give you the details to track your order. In the rare case that the package has been labelled ‘delivered’ but you have not received your order, please contact us within 2-7 days. After this period, we won’t be able to start an investigation or cover for the lost parcel.
5.5 Please note that the delivery times mentioned in article 4 are the expected delivery times. In case a product is not being delivered within the expected timings, it is not possible to make a claim. However, BY1OAK will always do it’s very best to ensure that your order arrives on time.
Art. 6. | Trial period
BY1OAK strives to check all products and orders before they are sent. However, we recommend that you check the quality and number of products within 14 days. If something is incorrect, send an email to info@by1oak.com.
Art. 7. | Returns & Exchanges
7.1 Online orders: We hope that you are happy with your purchase. If this is not the case you still have 14 days to return your purchase, as of the date you received your order.
Pick up orders in store: when your order is ready for pick up, you can return or exchange your order within 14 days after receiving your pick up confirmation.
7.2 A return or exchange must always be notified using the following link: https://www.retourneren.nl/by1oak-com
7.3 You can return your package including your name and order number to:
BY1OAK
Prinsengracht 134
1015EB Amsterdam
The Netherlands
For returns outside the EU, please note 'this package is a return' on the outside of the box. If this information is missing and BY1OAK is charged with import duties upon arrival of the parcel, we will refuse the parcel or charge the costs.
7.4 The responsibility for the return remains at the customers expense. We recommend that you send the shipment with a track & trace code/registered mail. For returns outside the EU, BY1OAK is not responsible for any customs clearance costs.
7.5 If returned items are used, worn, damaged or incomplete, we have the right to refuse them.
7.6 Refunds will be made within 14 days after receipt and verification.
7.7 BY1OAK can only transfer the amount of the refund back to the account from where the original payment was made.
Art. 8. | Guarantee
8.1 BY1OAK gives a 6-month warranty on the quality of the product, after the trial period of 14 days (article 6.1) The warranty is invalid if the product has a defect caused by improper use or if others have attempted to repair the product. If you’re not satisfied with the quality of a product, please send an email to info@by1oak.com.
8.2 BY1OAK will propose a suitable alternative. BY1OAK decides which of the following options will apply:
- Repair
- Replacement
- Restitution
8.3 In case of restitution, refund will be made within 14 business days after receipt of verification.
8.4 In case of repair or replacement, it may take up to 14 business days.
Art. 9. | Copyright
All images and graphics used by BY1OAK are copyrighted. Images and graphics may not be reproduced or used in public without written permission from BY1OAK.
Art. 10. | Disputes
10.1 All legal relationships are exclusively governed by Dutch law.
10.2 Do you have any comments or a tip? Send an email to info@by1oak.com and we will get in touch with you as soon as possible
You can download our Terms and Conditions here